CANDLE CARE 

• Make sure to trim your wick 1/4" before every burn (excluding the first burn).

•  Wooden wicks do NOT self-trim, therefore, you will need to trim your wick every 4 hours. * To trim your wick, you may use wick trimmers or nail clippers. *

• Refrain from burning your candle near fans and items that could potentially catch fire.

• NEVER leave your candle unattended and be sure to keep out reach of children and pets.

• When you see a silver clip at the bottom (1/2" of wax remaining), your candle has finished. If you prefer to repurpose your container, you may discard any remaining wax by melting it down and scooping it out with a spoon or by placing the container in a freezer for an hour then flip over the container to remove the hardened wax. Any remaining residue can be removed with rubbing alcohol and paper towels.

 

SHIPPING POLICY

All products are intricately hand batched to provide you with an elevated candle burning experience.

Processing times are between 1 to 3 business days and estimated shipping time is between 2 to 7 business days.

Please note that these time frames are not guaranteed. Once your package leaves from Lightened Candle Co.'s facility, Lightened Candle Co. is not responsible for handling, nor any delays caused by USPS or UPS.

 

SUMMER SHIPPING

Summer shipping is effective from 5/16 through the end of September (possibly into October depending on temperatures). Lightened Candle Co. will only be shipping wax products Monday through Wednesday to avoid your package from sitting in a hot warehouse or mailing service truck over the weekend and potentially melting. Lightened Candle Co. aims to ensure your package will arrive to you in the best condition possible! Thank you for understanding.

For any concerns regarding your order, please email lightenedcandleco@gmail.com for assistance.

 

DAMAGES, REFUNDS AND RETURNS

Please inspect your order upon reception and contact me immediately if the item(s) is broken, damaged or if you've received the wrong item(s) so all concerns can be resolved.

Refunds and returns are handled within the first 14 days of purchase. Please understand that Lightened Candle Co. is a small business and that items that have been used and not in its original condition cannot be return nor refunded. Please note: Buyers are responsible for all RETURN shipping costs.

For any further questions regarding orders, please email lightenedcandleco@gmail.com for assistance.

 

ACCESSIBLY APP ACCESSIBILITY STATEMENT

Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.

CONFORMANCE STATUS

The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.0 level AA.

TECHNICAL INFORMATION

Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies:

• HTML
• CSS
• JavaScript
• NodeJS
• MongoDB

ACCESSIBLY APP FEATURES

When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:

This feature enables users to enhance the size of the text to up to three times the original text for better text readability.

Makes the cursor bigger and more prominent. Increases the size for better site browsing.

Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.

This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.

This feature lets users update the brightness on the site. The content can either be made brighter or darker.

Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.

Add a supportive reading line to the site.

Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.

Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.

Add labels to images that contain a written description of the image.

Highlight links to make them more prominent.

Hide images on the site. This provides better site readability for people with visual impairment.

A feature that allows a voice to read the text on your site out loud to visitors.

NOTES & FEEDBACK

We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.